Last updated: August 1, 2026
Summary
- We send SMS only to customers who have opted in (e.g. via a form checkbox, verbal confirmation on file, or an existing service relationship).
- Messages are related to your service, order, or appointment.
- Reply STOP to opt out. Reply HELP for help.
- Message & data rates may apply. Message frequency varies.
- We do not sell or share your mobile number or opt-in data with third parties for marketing.
1. Program Description
Pioneer Auto Tronics LLC uses SMS to communicate service-related information with customers who have opted in. Typical messages include:
- Appointment reminders and confirmations
- Estimate, invoice, and receipt links
- Service status updates ("vehicle ready for pickup," etc.)
- Follow-up and warranty reminders
- Occasional customer-service outreach related to your account
2. How You Opt In
You may opt in to receive SMS from us by:
- Providing your mobile number and checking the SMS consent box on our contact form, quote request, or account signup.
- Providing your mobile number during a service intake and confirming verbally or in writing.
- Replying to a confirmation message such as "reply YES to receive updates."
Consent to receive SMS is not a condition of purchase.
3. How to Opt Out
You may cancel SMS at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed. After that, you will not receive additional SMS from us unless you opt in again.
4. Help
Reply HELP to any of our messages, or contact us directly at (713) 969-8813 or [email protected].
5. Message Frequency & Costs
Frequency varies by the nature of your service — typically 1–10 messages per open service order. Message and data rates may apply depending on your carrier and plan. We do not charge for SMS; standard carrier rates apply.
6. Supported Carriers
Messaging is supported on all major U.S. carriers including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.
7. Privacy & Data Use
Your mobile phone number and opt-in status are treated as personal information under our Privacy Policy. We do not sell, rent, or share your mobile number or opt-in data with third parties or affiliates for marketing purposes. Third-party service providers (e.g. our SMS delivery vendor) may process your number only to deliver messages on our behalf under confidentiality obligations.
8. Governing Law
This SMS Policy is governed by the laws of the State of Texas and complies with applicable federal law including the Telephone Consumer Protection Act (TCPA) and CTIA / carrier A2P 10DLC guidelines.
9. Contact
Pioneer Auto Tronics LLC
9702 Synott Rd, Houston, TX 77083
Email: [email protected]
Phone: (713) 969-8813